Last updated: 11 November 2026
Workspaces trust PartnerDesk with information about their partners and their business. This page describes how Partner Desk keeps it confidential.
Each workspace is separate
Every workspace’s information is kept apart from every other workspace. A team member or partner of one workspace cannot see another workspace’s data. Inside a workspace, roles decide who can see and change what, and partners see only their own information.
Our own access
Partner Desk does not read workspace content (messages, notes, files, partner profiles) except when it is needed to fix a problem the workspace reported, to protect the service from abuse, or when the law requires it. Actions taken from the platform side that affect a workspace, such as changing its plan, appear in that workspace’s activity log as “PartnerDesk platform”.
How it is protected
- All pages are served over an encrypted connection (HTTPS).
- Passwords are stored only in protected (hashed) form; nobody can read them, not even us.
- 2-step login is available to every account and required for platform administrators.
- Sessions are encrypted, repeated login attempts are slowed down, and uploaded files are stored outside the public part of the website.
- Important actions are recorded in an activity log.
- The database is backed up daily.
If something goes wrong
If we learn that a workspace’s information was accessed without permission, we inform the workspace owner without delay, explain what happened and what we are doing about it.
What workspaces should do
Workspaces choose who joins their team and what each role can do. Keep passwords private, turn on 2-step login, and remove people who no longer work with you.
Contact
For any question about this page, write to us through the contact page.